Return & Refund Policy
1. Policy Scope
This Return & Refund Policy applies to orders placed through camdaro.com. We sell jerseys, sports apparel, athletic-style clothing, and related wearable products. This policy is designed to clearly explain return eligibility, return steps, refund timing, shipping responsibility, and order issue handling.
2. Return Request Window
You may request a return within 30 days after the package is delivered according to the carrier tracking record. Return requests submitted after 30 days may not be accepted unless required by applicable law or approved by our support team.
3. Return Conditions for Apparel
Returned jerseys and sports apparel must be unworn, unwashed, unused, clean, odor-free, and in resalable condition. Items must include all original tags, labels, packaging, accessories, and included parts. Apparel with stains, perfume, deodorant marks, pet hair, signs of wear, washing, alteration, or damage caused after delivery may be refused.
4. Custom or Personalized Products
Custom-made, personalized, printed-name, printed-number, or specially customized jerseys are not eligible for return or exchange unless there is a verified quality issue, production error, or wrong item received. Please check all size, color, name, number, and customization details carefully before placing your order.
5. Non-Returnable Items
Final sale items, clearance items, gift cards, worn apparel, washed apparel, altered products, damaged-after-delivery items, and products returned without approval are not eligible for return. We may refuse a return or deduct part of the refund if the returned item is incomplete, used, damaged, or not in resalable condition.
6. Return Request Process
To request a return, contact us at service@camdaro.com with your order number, the item you want to return, the reason for return, and clear photos if applicable. Please do not send items back before receiving return approval and return instructions. Unauthorized returns may be refused or may not be processed.
7. Return Shipping Fees
If the return is due to customer preference, wrong size selected, wrong color selected, change of mind, or an incorrect address provided by the customer, the customer is responsible for return shipping costs. If the return is due to our error, verified product defect, wrong item, or confirmed damage on arrival, we will provide a suitable solution and may cover reasonable return shipping costs where applicable.
8. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery. If the item is damaged, defective, missing parts, or incorrect, contact us within 48 hours after delivery at service@camdaro.com. Please include your order number, photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue. This helps us review the claim accurately and provide evidence if payment review or carrier review is required.
9. Return Shipping Proof
Customers must use a trackable shipping method when sending approved returns. Please keep the tracking number, shipping receipt, and delivery confirmation until the return is completed. We are not responsible for return packages lost in transit without valid tracking proof.
10. Refund Review and Timing
After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method within 7 business days. Your bank, card issuer, PayPal, Stripe, or payment provider may take additional time to post the refund to your account.
11. Order Disputes and Stripe Payment Review
If you have any concern about your order, delivery, return, or refund, please contact us first at service@camdaro.com before opening a payment dispute. To support fair review under Stripe and payment-provider dispute processes, we keep order records, customer communication, shipping confirmation, tracking details, delivery confirmation, return authorization, inspection results, and refund records where applicable.
12. Contact Information
This website is operated by Exampleone. For return or refund support, contact us at service@camdaro.com or +1 (417) 362-8742. Our company address is 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US. Please include your order number when contacting us so we can assist you faster.